TERMS AND CONDITIONS : PRINT TECH SUPPORT
These terms and conditions ("terms and conditions") state important requirements regarding your use of print tech support & solution’s computer support service and your relationship with print tech support & solution. You should read them carefully as they contain important information and instructions pertaining to your and our rights and obligations for the print tech support & solution service.
"you" means you individually, any person, including any employer that you are acting on behalf of.
"print tech support & solution"
"print tech support & solution" is the service mark of customer focus services. All references to print tech support & solution refer to customer focus services.
"Services" and “Print Tech Support Portal"
All references to "services" refer to any print tech support & solution service plan that you enter into with print tech support & solution through use of the print tech support & solution web portal located at www.printtechsupport.com (the "print tech support & solution portal"). These terms and conditions govern all plans available through the print tech support & solution portal, and any use of the print tech support & solution portal. In the event of any conflict these terms and conditions control any plan order form that you submit requesting services ("plan order").
"materials" means any web casts, download areas, white papers, press releases, datasheets, faqs, product information, quick reference guides, or other works of any kind that are made available to download from the print tech support & solution portal said materials are the proprietary and copyrighted work of print tech support & solution and/or its suppliers. The definition of "materials" does not include the design or layout of the print tech support & solution.net web site or any other print tech support & solution owned, operated, licensed or controlled site.
"software" means a computer program of any kind, whether owned by print tech support & solution or a third party, whether delivered via download, cd, other media, or other delivery method, including client and/or network security software. Elements of the software are protected under copyright, trade secret, unfair competition, and other laws.
Submission of plan orders; service plans you may order services by submitting plan orders through the print tech support & solution portal. Once print tech support & solution accepts the plan order submitted by you, then you will receive an email from print tech support & solution at the email address that you provide or have provided to print tech support & solution as part of the registration process for the services. Print tech support & solution is not responsible for rendering services in connection with any plan order that it has not accepted. Upon acceptance by print tech support & solution of a plan order, you will have a service plan.
Undertaking subject to the terms and conditions, and the specifics of each service plan, print tech support & solution will address your query using commercially reasonable efforts in providing appropriate solutions under the services. In most cases, print tech support & solution will attempt problem diagnosis and a solution over the telephone, through chat or email. All undertakings under service plans are subject to print tech support & solution's limited warranty, which is set forth below. For more information usa - (800) 893-0638.
Services against any plan order will be available once you have made payment for services according to the requirements of the corresponding plan order. Print tech support & solution has no obligation to render services under any service plan if the payments as required under any plan order have not been so made.
If for any reason you are not wholly satisfied with the service, we will make every effort to resolve the issue. If you are still not satisfied with the same, we offer a money back policy.
Acceptable use policy (aup)
Guests: limited license to use of print tech support & solution portal services against any plan order will be available once you have made payment for services according to the requirements of the corresponding plan order. Print tech support & solution has no obligation to render services under any service plan if the payments as required under any plan order have not been so made.
As a guest you may use the print tech support & solution portal and materials (defined below) specifically designated as available to guests on the print tech support & solution portal for the limited purposes of (a) deciding whether to subscribe to the services provided by print tech support & solution, (b) registering with print tech support & solution and submitting plan orders only. The foregoing license grant is a non-exclusive revocable license.
Print tech support & solution may provide you with the use of e-mail services, addresses, bulletin board services, instant messaging services, chat areas, news groups, forums, communities, personal web pages, calendars, file cabinets and/or other message or communication facilities designed to enable you to communicate with print tech support & solution's employees and others as appropriate to your service under a plan order (each a "communication service" and collectively "communication services"). Communications services shall only be used under an accepted plan order, and not for any other purpose.
Limited licenses to use the print tech support & solution portal, materials and software as permitted through a service, you may use materials and software (as defined below) posted on the print tech support & solution portal, or made available in connection with a plan order which may be available for additional purposes and or subject to additional restrictions.
General license restrictions
Any other use of the print tech support & solution portal, services, materials or software, other than as explicitly permitted by print tech support & solution is prohibited. Rights to execute, copy, modify, display, transmit, distribute, manufacture, use, sale are all reserved to print tech support & solution and its suppliers. Reverse engineering and recompilation of the software is strictly prohibited.
In connection with obtaining services, you agree that you will:
- Cooperate with the print tech support & solution engineer: we will use commercially reasonable efforts to provide the support to you. Our experience shows that most issues can be corrected as a result of close cooperation between you and the engineer. Please listen carefully to the engineer and follow the engineer's instructions. You must confirm that the following conditions are true:
- The situation giving rise to the question is reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals;
- You must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident;
- The full system, including software and hardware, is available to you and accessible by you without limit during any telephone discussions or remote technical support with print tech support & solution support personnel.
- Software/data backup: you understand and agree that print tech support & solution shall under no circumstance be responsible for any lost or corrupted software or data. Print tech support & solution strongly recommends that you at all times maintain a complete data backup and disaster recovery plan.
- Account, password, and security: you agree to notify print tech support & solution immediately of any unauthorized use of your computer or any other breach of security. Print tech support & solution will not be liable for any loss that you may incur as a result of someone else using your computer, either with or without your knowledge. However, you could be held liable for losses incurred by print tech support & solution or another party due to someone else using your computer.
Availability of services and materials under force majuere circumstances
You hereby acknowledge that circumstances outside of print tech support & solution's reasonable control (e.g., acts of god, a large scale outbreak of a new computer virus, strikes, riots, wars, other military action, civil disorder, acts of terrorism, fires, floods, vandalism, sabotage, acts of third parties, or the like) may cause significant delays in print tech support & solution's ability to schedule a support session. You hereby release print tech support & solution from any and all liability, and agree that print tech support & solution shall not be liable to you or any third party for any direct or indirect damages whatsoever, resulting from such delays. Print tech support & solution or its suppliers may, at any time, without notice or liability, restrict the use of the service or limit its time of availability in order to perform maintenance activities and to maintain session control.
Exclusions from "services"
"services" shall not include the following:
- Any item or activity not covered by the terms of a plan order;
- Service beyond the duration limitations identified in your plan order;
- Problem diagnosis and support that may not be completed because of a problem with your computer or other equipment, or their configuration that is beyond our control;
- Software, including the operating system and software added to the registered hardware products which are out of scope for the service plan;
- Problems that may and do result from:
- External causes such as accident, abuse, misuse, or problems with electrical power;
- Usage that is not in accordance with product instructions provided by manufacture;
- Failure to follow the product instructions provided by manufacturer or failure to perform preventive maintenance;
- Problems caused by using accessories, parts, or components not compatible with the product: or
- 5.5 non-compliance with the print tech support & solution engineer instructions for resolving the query.
Notice specific to materials and software available on the print tech support & solution portal, or through a service for your convenience, print tech support & solution may make available materials or software (as each term is defined below) for use and/or download, whether as a part of a service, or in promotion of the services. Use of any materials and any software is governed by the more stringent of (a) the terms of the end user license agreement ("eula"), if any, which accompanies the specific materials and software, or (b) if there is no eula, these terms and conditions.
The materials and software are made available for download solely for use by you according to (a) the eula, and (b) the plan order. Any reproduction or redistribution of the service not in accordance with the eula is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
No logo, graphic, sound or image from any print tech support & solution web site may be copied or retransmitted unless expressly permitted by print tech support & solution.
Without limiting the foregoing, copying or reproduction of the materials or software to any other server or location for further reproduction, redistribution or any other purpose is expressly prohibited, unless such reproduction or redistribution is expressly permitted by the eula accompanying such material or software.
End user license agreements (eula)- general
In connection with our service, we may provide to you certain software which is owned by print tech support & solution or its third party licensors, and suppliers. We as well as the third party licensors reserve the right to update or change the software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the software. You may use the software only as part of, or for use with, the service in accordance with the service plan and for no other purpose.
The software may be accompanied by a eula from print tech support & solution or a third party. Your use of the software is governed by the terms of both that license agreement and this agreement, where applicable. You may not install or use any software that is accompanied by or includes a eula unless you first agree to the terms and conditions of the eula.
Third party software
As part of the services, print tech support & solution may suggest that you acquire, install and use certain third party software ("third party software"). Third party software is licensed to you by the respective owners or licensees of the third party software. You must agree to the terms and conditions set forth by such owners or licensees before installing third party software, whether or not print tech support & solution directly assists you in the acquisition, installation, and/or use of third party software. Print tech support & solution has no rights to the third party software and does not license third party software to you or make any representation or warranty regarding the third party software.
Your license to the print tech support & solution software shall remain in full force and effect unless and until terminated by print tech support & solution, its third party licensors, providers or suppliers, or until your service plan is terminated as provided by your plan order and these terms and conditions. Upon termination of your service plan for any reason, you must cease all use of the print tech support & solution software and immediately delete the print tech support & solution software from your computer.
To the extent that we provide technical assistance and support for third party software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such third party software or purchased such equipment. We make no warranty that we are an authorized service provider for third party software or for any equipment; it is your sole responsibility to determine if you require additional rights for us to provide such support, and if so, to acquire such rights. You acknowledge that support of third party software or equipment by an unauthorized service provider may void any warranty made by the supplier of such third party software or equipment.
Third party agreements
As part of the services, print tech support & solution may suggest certain third party services to you. If you choose to subscribe to or otherwise use any third party services, your use of any such services is subject to the terms of service of such third party service provider. You agree to comply with such provider's terms of service and that the third party provider is solely responsible for delivery of its service(s) to you and your use of them. Third party services include, but are not limited to technical support, portal, training, music, gaming and storage services that print tech support & solution may elect to make available from time to time. Violation of such third party provider's terms of service may, in print tech support & solution's sole discretion, result in the termination of your customer account and use of service.
Limited service warranty
Print tech support & solution disclaims all warranties express or implied as to the services, the materials and the software whether in the nature of mertchantability or fitness for a particular purpose, or otherwise. In the event that you are not satisfied with the services, your sole remedy is to (a) allow print tech support & solution to reperform the services subject to dispute, (b) re-download and reinstall the software.
Print tech support & solution service plans come with a 7- day, 30- day, 60- day or 90-day and 1-year limited service warranty as provided in online documentation.
Print tech support & solution and/or its respective suppliers make no representations about the suitability of the information contained in the services, materials or the software for any purpose whatsoever. All materials and software are provided "as is" without warranty of any kind whatsoever. Print tech support & solution and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, including all warranties and conditions of merchantability, whether express, implied or statutory, fitness for a particular purpose, title and non-infringement.
The materials could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Print tech support & solution and/or its respective suppliers may make improvements and/or changes in the materials and/or the software described herein at any time.
In no event shall print tech support & solution and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of services, materials or software, failure to provide the same, or information available in the materials.
Limitation of liability
Notwithstanding anything to the contrary, in no event shall print tech support & solution be liable to you in excess of the amounts actually paid by you to print tech support & solution under the plan order that is the subject of the dispute.
Limitations on actions
Any cause of action by you must be commenced within one (1) year after the cause of action arose or it shall be forever waived and barred.
Term and Termination
Print tech support & solution at its sole election may terminate or suspend your service immediately without notice if, in the sole discretion of print tech support & solution:
- You are in breach of any of the terms and conditions (including but not limited to all policies regarding abuse and acceptable use of the service) or any license for third party software;
- Your use of the service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the service, print tech support & solution's network, or the use and enjoyment of print tech support & solution's other users;
- Print tech support & solution receives an order from a court to terminate the service you a re using ;
- If print tech support & solution for any reason ceases to offer the service;
- If you are no longer a print tech support & solution customer, or
- Print tech support & solution determines that you are abusing the service.
Print tech support & solution, in its sole discretion, may refuse to accept your request for the service, renewal or re-subscription following a termination or suspension of your use of the service.
If any provision of the terms of service be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in the terms of service shall remain in full force and effect. Print tech support & solution's failure to enforce any provision of the terms of service shall not be deemed a waiver of such provision nor of the right to enforce such provision.
The print tech support & solution portal is available internationally and may contain references to print tech support & solution products, services, and programs that are not available in a viewer's country. These references do not imply that print tech support & solution intends to make such products, services, or programs available in such country.
Print tech support & solution reserves the right to amend the terms and condition, and the print tech support & solution portal at any time by (a) posting a revised version of the terms and conditions on the print tech support & solution portal, or by (b) sending information regarding any amendment to the terms of service to the email address you provide to print tech support & solution in connection with registration. You are responsible for regularly reviewing the print tech support & solution website to be notified of any amendments to the terms and conditions. Your use of the print tech support & solution portal or the services after an amendment to the terms and conditions shall be deemed acceptance by you of the amended terms and conditions.
This agreement and the rights and obligations of the parties under this agreement and any disputes arising out of or in connection with this agreement shall be governed in all respects by the laws of the state of california without regard to conflicts of law principles that would require the application of the laws of any other jurisdiction
Print Tech Support